Responding Quickly to Communications in Sample Requests

Friday, March 11, 2011
The workflow we introduced in "Creating a Workflow for Managing Requests for Samples" was almost completely automated.

But it's probably a good idea to let an actual person respond quickly to cases that have input in the "Communication" field. (Concurrent processing by human and computer)

[Sample Request <Communication Field>: "3. Adressee Sticker/Cancel Shipment" screen]

When there are comments in the "Communication" field, you might want to let the team know by automatic email.