There was a question about "Workflow" on Admission exam for University in Japan. Of all tests, it was on 'National Center Test for University Admissions' which 550 thousand people would take!
In the question sentence, appears a travel agency which conduct business to act "reservations for transportation and hotel that needed to travel" for customers at the request. In the following "Workflow Diagram", the Business in the question is described in BPMN.

By the way according to the question sentence, the reason why the "Travel agency B" has established the Workflow is, to "the work of employees would go smoothly by clearly defined work procedures of the business than ever before". To grownups who have lost the hearts of the improvement in the midst of reality that does not go smoothly, I want you to challenge by all means. (20 min time limit)

[Proposing Business of Agency B]

Complaints should be responded quickly.
In fact, it is often spoken in complaint handling operation, 'in the middle of the complaints, lies opportunities'. You may even get more reliabilities by how you handled them.

The following Workflow, is a "Complaint Handling operation" that corresponding to complaints which come in by email and Web form by email (and others). It is assumed a company which has no dedicating section of complaint handling, and 'reply sentence' will be written by personnel of various sections. When you operate this Workflow in the Cloud-based Workflow, Questetra BPM Suite, you can grasp 'what complaint is coming in' and 'what complaint had been coming in' at anytime from anywhere.

* BPM: Business Process Management

[Complaint handling flow]

"Announcement of the new service", "Occurring of failure", "Occurring of conflict"...
Information disclosure duties that require both of "swiftness" and "accuracy" is tough. Nowadays like IT terminal has evolved, "timely disclosure" is essential, not only to investors, but also customers, suppliers, employees... to all of your stakeholders. In other words, if you can not spread the fact widely and quickly, you will not win the trust as an enterprise. Speaking further, it does not matter "Listed company or not" or "size of the organization." Neither the distinction of "administrative or private". In reality, the organization which rarely updated content of their website, such as the News or Information, they can not get the endorsement.

Traditionally, "information" of this kind are classified as, [1] the determined fact (endogenous), [2] the occurred fact (extrinsic), [3] the statement of accounts.
In any of these "", it will be important how much you can gather inside company information. Through the "Information Disclosure process"Those information will be selected and eliminated, will be considered about the announcement whether necessary, and the content, and the date of the announcement, and eventually some of which would be announced.

As the theory of the "business process management", you should better to start the development of information disclosure process, with [1] endogenous the determined fact.

[Information Disclosure flow]

Happy New Year! We will keep on striving in the year 2013.

Well, I don't want to let you read a 'tortuous article' on the first day of the year, so I would like to write an article in different tastes like last year. Last year, it was on about 'Anime' which only geeks could understand, but this year, well, how about reviewing "the basics of Business improvement" easy in 'Manga'.

TAKEO's Adventure in BPM