- "Episode 518: What is Automation of Business Process (Part 1)"
- "Episode 519: What is Automation of Business Process (Part 2)"
- "Episode 520: What is Automation of Business Process (Part 3)"
I mentioned the difference and respective implementation method of
- A) Automatically advance to the "next Step" in the Business Process
- B) Make "certain Step" within a Business Processes to be processed unattended
In this (final) article, I am going to organize about the automation between Business Processes.
Connection between Business Processes
Positions of Business Processes
Until now, we discussed focusing on "individual Business Processes" such as "Estimate Approval process" and "Order Receipt process". However, in order to promote automation (improvement of productivity) in the company-wide, we must consider about "connectivity between Business Processes".On such a stage, it is a shortcut for improvement discussion that enumerating the internal "Business Processes" as much as possible in advance.
That is, the overall viewing would reveal the position and dependency of each Business Process, and the way it should be of the "inputs" and "outputs" of each Business Process would become clear. Along with, it would also clarify the operation method and direction of improvement that the responsible person (Process Owner) of the Business Process should aim for.
Enumerating Business Processes
So, what kind of "Business Processes" are there inside the company?It goes without saying that it varies greatly depending on the business contents and organization size. At the same time, you should suppose that there is no one who can grasp all the business details in the company. In other words, regardless of who is in charge of "enumerating Business Processes", on-site hearings in certain extent will be required.
And when enumerating the survey results, it is important to enumerate by categories so as to make it easy to see the whole.
As a methodology in practice, it is necessary to map in-house Business Processes utilizing the cost categorization upon calculating the profit and loss of the compan such as "manufacturing cost", "selling expenses" and "general administrative expenses", in addition to the Process classification method of the research institution.
[APQC Process Classification Framework]
- Develop Vision and Strategy
- Develop and Manage Products and Services
- Market and Sell Products and Services
- Deliver Products and Services
- Manage Customer Service
- Develop and Manage Human Capital
- Manage Information Technology
- Manage Financial Resources
- Acquire, Construct, and Manage Assets
- Manage Enterprise Risk, Compliance, and Resiliency
- Manage External Relationships
- Develop and Manage Business Capabilities
[Quote Creation and Approval-Order Report launcher]
[Order Report-Launched by Quote flow]














































