Showing posts with label Queries Type determination. Show all posts
Showing posts with label Queries Type determination. Show all posts
Complaints should be responded quickly.
In fact, it is often spoken in complaint handling operation, 'in the middle of the complaints, lies opportunities'. You may even get more reliabilities by how you handled them.

The following Workflow, is a "Complaint Handling operation" that corresponding to complaints which come in by email and Web form by email (and others). It is assumed a company which has no dedicating section of complaint handling, and 'reply sentence' will be written by personnel of various sections. When you operate this Workflow in the Cloud-based Workflow, Questetra BPM Suite, you can grasp 'what complaint is coming in' and 'what complaint had been coming in' at anytime from anywhere.

* BPM: Business Process Management

[Complaint handling flow]