Today's workflow sample automatically changes the business rules if the system identifies a certain set of keywords within webform and email inquiries from external sources.
<Tasks>
0. Inquiry by Phone, etc., 1a. Emergency Inquiry, 1b. Password Inquiry, 1c. Application Inquiry, 1x. General Inquiry, 2b. Password Inquiry, 2c. Application Inquiry, 2x. General Inquiry
<Related Workflows>
[Inquiry Response <Auto Category> : "1b. Password Inquiry" screen]
If you want to share the responses with within the company (Cc), you can use something similar to the below workflow.
<Tasks>
0. Inquiry by Phone, etc., 1a. Emergency Inquiry, 1b. Password Inquiry, 1c. Application Inquiry, 1x. General Inquiry, 2b. Password Inquiry, 2c. Application Inquiry, 2x. General Inquiry