Send Weekly Email Reports While the Client Uses Your System

Friday, November 26, 2010
Supercomputers are not for everybody. Usually users who've gone through the proper procedures are given access to them for a limited period of time. And system owners need to monitor each registered user's performance and usage. Each user should have a support staff to provide help and support.

This workflow organizes the support staff's work, which is similar to sales. In other words, the support staff's job is to quickly confirm the application and period of use, and get the system ready for the client. It's similar to a sales rep's quote drafting and order processing.

If you want to provide added support, you could add a weekly report for sending info on usage performance, remaining time, and additional hints, to both user and support staff (in below sample, task 10). This should make the client happy.