Showing posts with label Google Docs. Show all posts
Showing posts with label Google Docs. Show all posts

Smooth and Speedy Complaint Management

Thursday, November 25, 2010
Whether you're impulse is to ignore their existence or to brag about the amount of them, complaints are disguised opportunities for improving products and services. Companies should record each complaint in order to analyze the cause for each one and grasp comprehensive relations. Nowadays there is the popular webform which can be accessed by anyone at anytime, so companies will want to prepare a system to receive them and respond to them quickly.

Let's say we make a webform in Google Docs, and design a workflow for responding to issued complaints.