Episode 577: Work Request Flow is the Basic of Workflow

Sunday, March 4, 2018

"What kind of work do you recommend for trying out a Workflow?"

That is a question that frequently asked, and my answer to any kind of organization is always "Work Request flow". "To ask someone to do a (small) job", I suppose it is usually made by email, telephone, verbally, but I tell you that a simple request ought to be made in using Workflow.

"Workflow" literally means "flow of work", "flow (sequence) of requests for work". In other words, it is the basic (essence) of workflow that "someone requests work from someone" which is the simplest act of doing work in an organization.

In the cloud-based workflow "Questetra BPM Suite", the following "Work Request flow" is preinstalled and you can try it immediately if you apply for a Free Edition.

[Work Request flow]

"Work Request flow" is a theme that has been taken up in past articles as well, and a number of examples have introduced so far. Although the viewpoint differs for each article, and each has its own features, you can expect the following effects by submitting work requests using Workflow.

Contents of request become clear
Prevent ambiguous requests and clarify what to be the deliverable. For a person who received the request, it is also easy to correspond to.
Progress becomes obvious
You can understand who is holding the job you have requested, and what is going on. For a person who received the request can also decide the priority in corresponding by listing multiple requests.
Records are preserved, the achievements can be observed.
Even in tasks that are not clearly defined, records of contents of request and correspondence are preserved, which makes it easier to reference later. You can aggregate and analyze, If you have been recorded the cost of corresponding, etc..
You can reuse past requests
Even contents of rare requests which are made only several times a year, you can also make smoothly by referring to past records.
You can visualize "requests" made in-house
Jobs which are not defined as a business flow can be clarified. It will be able to see the request relations that who is asking to whom and what, and the request situations.
You can design dedicated Business Processes by observing the same type requests.
It helps for expanding the range of application of the Workflow by analyzing the results, designing "request" which is, for example, a high occurrence frequency into a new business flow.
Please refer to articles on the following link, if you have a time for.
I hope you to start using "Work Request flow" which is simple but full of advantages.

[Work Request flow:"1. Input Request" screen] 

[Data Items list] 

[Free download]

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