What is a "Business Process" in the first place?

A Business Process is a sequence of "several Steps".

For example, in the Orders reporting Process that occurs daily on many companies, it is formed with Steps such as;
  • [1] Sales department employee: register the contents of the order
  • [2] Sales leader: Confirm the order details
  • [3] Sales department manager: approve the order details 

Automation, two aspects

And today, "automation of Business Process" which became popular as a topic under the keyword "productivity improvement" is discussed in either or both of the meaning of;
  • [A] Automation of handing over of Issue information between Processes
  • [B] Automation of processing in certain Step

What is "A: Automation of handing over"?

The antonym of "automatic" is "manual" or "labored", and after all, it can be said that "something that is not a human being" will be responsible for handing over. Today, "Automation with computers and the Internet" is the basic.

It can be said that these functions are necessary condition. In such an environment of automation, It will be transmitted automatically, i.e.;
  • If the output of the Step of [1] is input, it will go to the Step of [2]
  • If the output of the Step of [2] is input, it will go to the Step of [3]

As a matter of course, it is necessary to set Business flow in advance. And also, in reality, it is prerequisite that individual Issue information is managed in "digital data" (paperless).

"Handover" by Workflow

And today there are many products that correspond to splitting and looping of flow.

For example, the following Business Process definition (setting of Business flow) expresses
  • [1] Sales department staff: register the contents of the order
  • [1x] Sales department staff: Re-register the contents of the order (Reworking on rejected issue)
  • [2] Sales leader: Confirm the order details
  • [3] Sales department manager: approve the order details
  • [4] Sales department manager: Report on the content of Issue over 1 million yen to supervisory directors
(According to International Standard Notation BPMN: Business Process Model and Notation)

[Order Reporting flow]

Start workflow by external trigger

In the previous article "Episode 516: Method of Starting Workflow by "Email", I wrote about Workflow triggered by" Incoming mail ". Surely, I will be asked the question that "Is there any other way to start Workflow besides email?" (I have not been asked it yet, though...)

Yes, there are!

In the case of the Cloud based Workflow "Questetra BPM Suite", the APIs are provided as follows. "B1. Start Process" among them corresponds to all of HTTP / WebForm / Email. That is, it is possible to design a Workflow triggered not only by "Incoming mail" but also by "Web form input" or "Reception of HTTP request".
  • A. "Developer APIs" which Workflow system always provides (OAuth 2 / Basic)
    • A1. Operation by User (Workflow APIs)
    • A2. Operation by System administrator (System Setting APIs)
  • B. "Process Model connection API" which each business application provides
    • B1. Process start (Message Start Event) (HTTP / WebForm / Email)
    • B2. Standby in the middle of Process (Catching Message Intermediate Event) (HTTP)
    • B3. External transmission (Throwing Message Intermediate Event / Auto-step) (HTTP / Email)

Workflow to start Workflow

Even though it becomes a little "beyond the basics"... Since it has a function of "B3. External calling in the middle of Process", If you set it as follows
  1. X-Process as to "transmit HTTP request", and
  2. Y-Process as to be started by "Receiving of HTTP request",
so that connection between XY Workflows is also possible.

That is, you can realize the followings.

Well, now, In this article, I would like to think further about a method of"start multiple Issues at once" using CSV data.

[Batch starting of Telephone survey Process (Parent Process)]

[Telephone survey Process (Child Process)]

Happy New Year

New Year 's Days in Japan are "almost like holidays" from January 1 to 3, and will gradually return to "normal" from the 4th.

"Stock exchange", for example, it is decided to start trading (unless Saturdays and Sundays) on January 4th. (December 31 to January 3 are all closed holidays) Also, in the "Act on Holidays of Administrative Organs", December 29th to January 3rd is stipulated as "administrative organs holidays".

So, today (January 2), many workers in Japan are spending a lot of time doing nothing.

Whereas, if you are working as (*) a planner, you might want to put "inspired idea" on workflow even if you are on such a holiday.
* Reporter, Composer, New product planner, etc.

Business Process that can also be started by email

In the following Workflow, you can separately start [1x. Idea registration] by emailing, besides starting a Process" from [1. Idea registration] like other general application Workflow.

The point is where the person in charge of handling of the first processing Step (person in charge of Swimlane in which the first Step is) is decided by using the "From address" of the email.

Even though somebody might say 'if it is 'inspired idea', it is enough to just email to oneself'... If you understand this mechanism, for example, it can be applied to "Email linkage with other systems" etc. Taking advantage of consecutive holidays, you ought to try out "Business modeling" with the free version of Cloud based Workflow.

[Email Starting]

"Contract flow" and "Decision making Flow" are popular in 2016 as well

This is the last post of this year. We were able to deliver Business Templates every week in 2016 as well. This is also thanks to the "support message" and "Like" from the readers.

Yes. We will try harder next year (2017) as well.

Well, this blog has disclosed over 500 articles (and nearly 800 templates) over the past seven years so far, what kind of articles were read well in this year of 2016? I immediately examined the access log of this year.

<Top 5 Articles>

Again, online approval (paperless) on "Contracts" and "Decision-making request" seems to be a popular agenda. (Note: This is the result of the Japanese version)

How do I write it at the present time? "Contract approval flow"

However, this article was written already six years ago.

As being in a position of a person who draws Business Processes every day, I cannot stop thinking that "I would recommend a different Process now". (Though it cannot be helped to be "often read", because it comes at the top when searching for "contract workflow" in Google search in Japanese, currently...)

So, in the last article of this year, I would like to rework the "Contract approval Process" in a simple way.

[Contract approval Process (2010-11-12)]

Work-life balance of politicians and bureaucrats

As in other developed countries, Japan is also facing the limits of existing "welfare state line".

In other words, every political parties agree on the basic policy of "streamlining the administration" (simple and efficient government). Cannot go against the flow of the times.

* Through the chain of bankruptcies that occurred in the 1930s (the Great Depression), human beings denied "laissez-faireism" and affirmed "social security" by a big government. After the economic stagnation (Oil crisis) that occurred in the 1970s, human beings to be aware of "inefficiency of welfare state" and accepted a recurrence to a "competitive society" in a smaller government. Securing of tax revenue became difficult for corporate activities since the 1990s cross country border. While maintenance of infrastructure and medical expenses increase, and as a result, the existing "welfare state line" would not go on.

However, "Discussions on administrative efficiency improvement in the National Assembly" does not mesh at all.

The direction of reforms to be discussed is diverse, for example, 1) to stop "Hanko administration", 2) to promote the "privatization of special purpose entities", and 3) to unify the collection of health insurance, pensions and income taxes". However in any direction it seems that it is not easy to form an agreement on "how to make it smaller" or "the procedure to shrink" the government that has grown big.

As a result, the Diet members repeat similar questions and the Cabinet repeats the same answers.

"Questions" are submitted at midnight, "Responses" are created in the middle of the night, "briefing to Minister " is held early in the morning. The National Assembly itself is promoting 'enlargement of administration'. "Productivity improvement" they say is already a nonsense.

How to make question by Diet members

In the first place, the work of Diet members is not "performing in the galleries" to be looking good on TV. To the private sector, the committee deliberations seem merely 'long-term meeting' which detains people who are paid high hourly wages like the Minister from 9 o'clock in the morning to late evening. What do the investors think if the "Board of Directors" was held from morning till evening, and ended up with some of the directors "appealing to leave away"?

If they feel that there are matters to correct about the Cabinet submission bill and national politics in general, they should use more "written question" than "verbal question". And, they should refer to past questions (FAQ) (not like a private FAQ site), when asking questions. If they dare to ask the same question, they can ask "Is there any change in the answer contents of FAQ-20161213-01?" Then the Cabinet will simply click "No".

There is no qualification for talking about "national interest" for a member who only claims "deliberation time is short". (Rather, the number of questions should be his or her KPI.)

[Cabinet answer creation]

"Cannot see the Business Process in the Field"?

In autumn 2016, "Plagiaristic act" by "curated media" is reported sensationally in Japan.

Originally, "content curation" is worthwhile, so as "curation tools / platforms" which enables anyone to post their curated contents. However, a site management company (listed company) mass-produces contents curation articles through cloud-sourcing, and the fact that plagiarism has been instructed during the outsourcing of article writing is brought to the light.

Process of Curated Article Production

There indeed was a Disclaimer note, i.e.
We are completely not responsible for the accuracy, completeness, benefits, conformity to specific purposes, or anything else regarding the information in this article and the user's judgment for using this information.
However, since the particular site was curation concerning "wellness", "Moral" was questioned rather than "copyright infringement". And, as a result, the CEO apologized as "there was a problem in the process of article creation".

DeNA press releass: Statement by CEO
some parts of our manual and directions to writers could be interpreted as suggesting plagiarizing other websites. I cannot view this as being morally correct ... I promise to fundamentally change our operations of these media and create a process which I can completely place my faith in.

I do not know whether it is truth or not, but probably "he did not really see the business process". (I want to believe so.) Then, what kind of business process should he have build if the operating company needs to write articles responsible for?

[Article Creation process]

"I want to try business flow designing..."

In the world of "programming" it is said that "the only way to learn it is to write a program". In fact, everyone writes a program that displays a string "Hello World" at start learning programming. Similarly to this, "try to draw a Business Process" is very important even in the world of "modeling".

The following Business Process is started by "receive mail", and it ends with "chat post".

In the commonplace, a Business Process begins with some sort of "trigger", and several "Steps" follow after it. Whereas, there is only one processing step of "Post to chat" in this example. And, that is a "processing by computer" (automatic processing), so there is no "handling by human" at all. (What a heck!)

[Chat Post flow]