Example; BPO Service Company Proposes Flow Improvement

Let's talk about Business Process Outsourcing.
Even if there is a centralized organization responsible for specific tasks within the group companies, may say that is outsourced.

Now a days, not only Information Technology department and Call Center sector, but also General Affairs and Accounting department be outsourced. It's a very rational way of thinking that each company does "specialized"job. But in the real scene, it's not only few cases that you want to be done in-house. We often feel dissatisfied with "speed" or "quality", not "cost"

However, what if company that provides BPO services made full use of BPM system, and successively got closer to what customer demand? What if they could suggest improvement in the monthly meetings, and revise Workflow at the day by using "Workflow diagram"?

To make it simple, we inquire into a Workflow of outsourcing General Affairs to make Business cards.

<Tasks>
1. Business Card Request, 2. Approval, 3a. Undertake, 3b. Q & A, 4. Completion Report, 5. Completion Confirmation

[Business Card Order "3a. Undertake" screen]

Watching Business Negotiation over Cloud

At this moment, 'how many' estimates that not expired been presented?
At right this moment, 'how much' expected total sales that probability counted will be.
Or...
What Is 'current status' of the XXX case?
How much is the 'latest estimate' of the YYY case?

Sales-related information is essential for management decisions and business policy decisions. Sales support system of today (SFA) can visualize sales-related information in "real time". Especially, managing on the line (cloud computing) means a lot. For example, it is possible to find an estimate submitted in the past anytime anywhere. You will never present different estimate to the same customer.

But if "Estimating process" or "Order accepting process" can be defined itself, Business Process Management system (BPM) can accumulate "Sales-related information". (Furthermore, it will be connected into "Production process".)

<Tasks>
0. Lead, 1. 1st Contact, 2. Proposals, 3. Estimate, 4. Order

[Lead-Estimate : "2. Proposals" screen]

"Translating Process", Called from Here and There

  In some company, task of Translation occurs in "department here and there". Such as translating "Web Site" or "materials for presentation" or even "Notes that printed directly on the product"... In this situation, translation team will respond to requests from many departments. And then "Translation Flow" doesn't belong to any particular department.

  In the process of maturation of Business Process Management, they often make certain process into common task (into Service). This translation team is now an organization that provides "In-house translation service".

  The following Workflow model is an example of English-Japanese translation that is assumed to be called from business process of several departments.

<Tasks>
0. Manuscript/Nomination, 1. Nomination, 2. Translation, 3. Review

[English-Japanese Translation[1. Nomination] screen]

Reviewing Accelerates Reuse Deliverable?

Writing proposal, creating web content, drafting press release, making business report... Any document should be reviewed, and it is important to make it a habit. One who done the job gets a chance to be advised form a third party perspective.

In the following workflow model, workers ask to be reviewed each every time on their deliverables such as proposal. He may designate his boss or coworker as a reviewer.

<Tasks>

1. Review Request, 2. Action, 3. Confirmation

[All-purpose Review Request: "3. Confirmation" screen]

<Items>

• Title(text)

-Content-

• Request to(user)
• CC address(string)
• Complete until(date)
• Detail(string)

-Information-

• Correspondent(discussion)
• Files(file)

Actually the workflow model above is exactly the same structure of "All-purpose Request Flow. If you already have applied "All-purpose Request Flow", you will soon get used to "All-purpose Review Request Flow" as well.

This workflow is not only to make easy to designate and ask for reviewing, will always be able to find deliverables of past. And "The most complete deliverables" will be referred many times as knowledge.

Instead of completing deliverables secretly, to create a culture of being reviewed open and proudly, I want you to operate "All-purpose Request Flow" and "All-purpose Review Request Flow" together. For knowledge sharing...

<Configuration of mail: 1>

<Configuration of mail: 2>

<Similar Modeles>

• Mini-Blogging with General Review Workflow! (2011-04-09)
• Review by Team or Department? (2011-03-09)
• Proofreading Blogs (2011-01-29)
• Sometimes We Want One Peer Review; Sometimes We Want Two (2010-12-10)

• All-purposed Review Reauest