Making It Easier to Search Best Practices

Routine work is good. As you continue handling external inquiries according to the workflow process, delivery and quality will naturally get better. The keyword here is "best practice management."

Today's workflow let's the team leader assess the responses. This makes it easier to find good samples to reuse or to use in new employee training.

<Tasks>
0. Inquiry by Phone, etc., 1a. Emergency Inquiry, 1b. Password Inquiry, 1c. Application Inquiry, 1x. General Inquiry, 2b. Password Inquiry, 2c. Application Inquiry, 2x. General Inquiry, 3. Assessment

[Inquiry Response <ML Share> : "Share" Email settings]

Responses that need particular notice can be sent to the team's electronic mailing list right after assessment.

<Tasks>
0. Inquiry by Phone, etc., 1a. Emergency Inquiry, 1b. Password Inquiry, 1c. Application Inquiry, 1x. General Inquiry, 2b. Password Inquiry, 2c. Application Inquiry, 2x. General Inquiry, 3. Assessment

• Inquiry Response <Leader Assessment>
• Inquiry Response <ML Share>